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河北省力推20项服务举措改善患者就医体验

来源: 河北日报 作者:张淑会 2018-07-17 08:57:55
【字号: | | 【背景色 杏仁黄 秋叶褐 胭脂红 芥末绿 天蓝 雪青 灰 银河白(默认色)
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  开展分时段精准预约和实名制预约、建立统一的预约管理信息平台、开展日间手术试点……省卫生计生委、省中医药管理局日前印发了《2017年河北省深入落实进一步改善医疗服务行动计划重点工作方案》,计划在全省各级各类医疗机构尤其是三级医院推出5大方面20项服务举措,改善患者就医体验。

  在便民惠民方面,开展分时段精准预约和实名制预约。在全面实施预约诊疗基础上,三级医院要根据患者个体情况,合理安排预约患者就诊、检查、检验时间,预约时间精确到小时,进一步减少患者候诊、检查、取药时间。全省建立统一的预约管理信息平台,整合各种预约方式,保证一定数量的门诊号源分配给家庭医生及乡镇卫生院、社区卫生服务中心(站)。推动“互联网+医疗”模式,为患者提供诊疗、用药信息、相关健康保健知识推送及检验检查结果查询服务,优化费用结算流程,探索为患者提供多种信息化支付方式和“一站式”结算服务。

  为优化医疗资源调配,方案要求,各级各类医院要根据季节变换、疾病发病及患者就诊情况,灵活调配门急诊、病房和药房资源,科学调整门急诊及药房人员,加强部门协作,缩短患者排队等候时间。加强对院前医疗急救机构行为监管,理顺院前急救与院内急诊、院内急诊与院内其他科室之间的协同服务流程。推行多学科协作诊疗模式,针对病死率和致残率高的急性病,推进“心脑绿色”工程建设,建立胸痛中心、卒中中心等急性病多学科协作机制。逐步扩大三级医院日间手术试点机构、病种及术式范围,形成基于日间手术的分级诊疗模式。探索将部分住院服务转变为日间医疗服务,设置日间病房,开展日间化疗等医疗服务,逐步形成“手术在医院、康复在社区”的分级诊疗模式。

  在加强医疗质量管理方面,各级各类医疗机构要加强医疗质量管理与控制组织体系建设,建立健全医疗质控指标体系,开展质控指标分析评价。进一步提高临床路径管理覆盖面,将临床路径管理纳入绩效考核管理,提高临床路径管理病例总数、入径率和完成率。加强抗菌药物临床使用、数据监测、综合评价等方面管理。

  为发挥中医药特色优势,方案要求,中医医疗机构积极推进中医诊疗模式创新,探索中医综合治疗、多专业联合诊疗、中医专病门诊、知名专家团队(师徒)服务等模式。加强中医临床科室和中药房建设,大力推进中医医疗机构信息化建设。鼓励根据中医诊疗特点优化诊疗服务流程,缩短患者取药等环节的等候时间,为患者提供中药个体化用药加工、药品寄送等服务。

  方案还要求,提高医疗服务水平。医疗机构做到各项就诊标识醒目、明确,便民措施、导医服务完善。合理划分诊区,待诊患者与就诊患者隔离,做到“一室一患”。大力推进优质护理服务,实现二级以上医疗机构全覆盖。

关键词:就医,患者,举措

责任编辑:陈美冉
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